Warranty & Complaints

Guarantee
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is damaged during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing
olijfolie@vitsilomoeri.com . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via
  https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . Since February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at  http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.  

 
Contact
We do our best for you as a customer.
This means that you can easily contact us.
If you have any questions about any of this, you can reach us using the following information:
Olijfgaard Vitsilomoeri 
Phone: +31 6 198 45 795, +30 697 40 68 432, +31 6 458 70 481
Mail: olijfolie@vitsilomoeri.com
The trade name of our company is: Olijfgaard Vitsilomoeri
Our domain name is http://www.vitsilomoeri.com
Our business address:
Savornin Lohmanweg 48a
2953 AK, Alblasserdam
The Netherlands
Chamber of Commerce: 77 49 50 12
VAT: NL 0032 0152 7B01